Effective Date: January 1st 2025

Welcome to The Medical Bali. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.themedical.id, in accordance with applicable laws, including Indonesia's "Personal Data Protection Law (UU No. 27 Tahun 2022 tentang Pelindungan Data Pribadi)".

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our website.

Information We Collect

We may collect the following types of personal data:

- Personal Identification Information: Name, phone number, email address, date of birth, and address.

- Medical Information: Details you provide when making an appointment, consultation history, health conditions, and treatment plans.

- Technical Data: IP address, browser type, access times, and the pages you visit on our site.

How We Use Your Information

Your data is used for:

- Booking and managing appointments

- Providing personalized medical services

- Responding to inquiries and communications

- Sending reminders and updates about your appointments

- User experience enhancement

- Legal and regulatory compliance

Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

- Authorized healthcare professionals within our clinic

- Third-party service providers who assist in operating our website, appointment systems, or communication tools (with strict data protection agreements)

- Government or legal authorities when required by law or in response to valid legal processes

Your Data Protection Rights

As per Indonesian data protection law, you have the right to:

- Access and review your personal data

- Request corrections to inaccurate or incomplete data

- Withdraw consent or request data deletion

- Object to data processing in certain circumstances

To exercise these rights, please contact us at admin@themedical.id.

Data Security

We implement strict administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, or disclosure. This includes encrypted connections (SSL), secured databases, and limited access to sensitive information.

Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, although some features of our site may not function properly.

Links to Other Websites

Our site may contain links to external websites. We are not responsible for the privacy practices of such third-party websites. We encourage you to review their privacy policies.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Effective Date." Continued use of the site means you accept those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

The Medical Bali

Canggu – Berawa - Ubud

Email: admin@themedical.id

Phone/WhatsApp: +62 82 211 511 911